Changes & returns

From July 2021 exchanges and returns are FREE!

If for any reason you are not satisfied with your order, or you have not got the size right, you can return it within a maximum period of 15 calendar days (from the date your package arrives until we receive it back).

RETURNS

To make a return, it is super easy and comfortable, you just have to follow the following steps:

1. Fill in the form that you will find further down on this page.
2. Put the garments, in their packaging, and with your order confirmation, delivery note or invoice printed inside the package (so we can quickly identify you). Glue on the outside the post sticker that you will find inside your package and that allows you to send it free from any Post Office.
3. Go to any Post Office and send the package, well sealed, to the following address:
Rita Von (Return) - Shipius Ship
C / Tapiceros 5, Modulo K
28830 San Fernando de Henares (Madrid) - Spain
Tel +91 162 73 90
    IMPORTANT: for returns of the Guest and girlfriend, write an email to info@ritavon.es, and we will tell you how to proceed.

     

    The cost of the return shipping is totally FREE.

    It is important that the garments are accompanied by the name of the person who placed the order and the order number.

    Once we verify that the returned garment is in perfect conditions, with all labels and in its cloth bag, the corresponding amount will be refunded within a maximum period of 14 days in the same payment method used for the purchase and we will send you an informative email. Please fill out the form below.

    CHANGES

    For changes you must make the return and a new order.
    The exchange period is 15 calendar days from the date of receipt of the order by the customer until we receive it in our warehouse.

    We advise you to make the purchase of the new size you want as soon as possible, so as not to run out of it, and if the amount exceeds € 60, we will send it to you for free in the Peninsula.

    For the return, please fill out the Returns form and send the garments you wish to return to the address indicated above, in the Returns section.

    Fill in the form.

    Fill in the return form:

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