Legal advice

Legal advice

The ownership of this site corresponds to:

Maquina de Cosas Bonitas SL with registered office at C/ Normas, 4 28043 Madrid and CIF B85836369,
registered in the Madrid Mercantile Registry, in Volume 27289, Book 0, Folio 19, Section 8, Page M-491664, 1st Inscription.

1-USER OBLIGATIONS 
1.1 The User agrees, in general, to use the Store, to purchase the Products and to use each of the Store's services diligently, in accordance with the law, morality, public order and the provisions of these General Conditions, and you must also refrain from using them in any way that may prevent, damage or impair the normal operation and enjoyment of the Store by Users or that could injure or cause damage to the goods and rights of RITA VON, its suppliers. , Users or in general of any third party.

2. PRODUCTS AND PRICES 
2.1 RITA VON reserves the right to decide, at any time, the Products that are offered to Users through the Store. In particular, RITA VON may at any time add new Products to those offered or included in the Store, it being understood that unless otherwise provided, such new Products will be governed by the provisions of these General Conditions. Likewise, RITA VON reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different types of Products offered in the Store.

2.2 The Products included in the Store will correspond in the most reliable way possible that the web display technology allows to the Products actually offered. The characteristics of the Products and their prices appear in the Store. The prices indicated in the Store are in Euros and include VAT, unless otherwise indicated.

3- PROCEDURE AND FORM OF PAYMENT OF THE PRODUCTS 
3.1 Within a maximum period of twenty-four (24) hours, RITA VON will send an email to the User, confirming the purchase. Said email will assign a reference code for the purchase, and will detail the characteristics of the Product, its price, shipping costs and the details of the different options to make the payment of the Products to RITA VON.

3.2 The User who purchases a product through the Store must make payment through the payment systems specifically detailed in the Store.

3.3 Rita Von will archive the electronic documents in which the contract is formalized, sending a copy to the User once the purchase has been made. The contract will be made in the Spanish language.

3.4 The order confirmation sent by RITA VON is not valid as an invoice, only as proof of purchase. RITA VON will send the invoice corresponding to it together with the Product.

 4. EXCHANGES AND RETURNS

If for any reason you are not satisfied with your order, or you did not get the size right, you can return it or exchange it at the maximum period of 15 calendar days (from the date your package arrives until we receive it back).

For hygiene reasons, we do not admit changes in headdresses nor in the pending earrings.

On Black Friday and times of Sales and Clearances, the return will be made by means of a voucher that does not expire.

CHANGES

If you need a change of size or garment, you must make a return and place a new order.

RETURNS

Making a return is very easy. They are free in the Peninsula and Portugal.

For, The Balearic Islands, Ceuta, Melilla, the Canary Islands and the rest of the World, the shipping cost will be deducted from the amount to be returned (the rates appear once you fill in your collection location)

click this link and follow the steps

A courier will pick up what you want to exchange or return.

Once we verify that the returned garment is in perfect conditions, with all labels and in its cloth bag, the corresponding amount will be refunded within a maximum period of 14 days in the same form of payment with which the purchase was made and we will send you an informative email.

5- CUSTOMER SERVICE 

5.1 For any incident, claim or exercise of their rights, the User may send an email to the address  info@ritavon.es

 6- HOME DELIVERY SERVICE 
6.1 The territorial scope of sales through the Store is for any territory. The Products purchased through the Store will be sent to the delivery address indicated by the User once the payment has been verified, with a maximum delivery time of 1-7 days (except for promotions and sales). In promotions and sales we keep the right to modify delivery times, these being between 2 and 15 days.

6.2 The RITA VON delivery service is carried out in collaboration with several courier companies. Orders will not be served in PO Boxes or in hotels or other non-permanent addresses. RITA VON is not responsible for possible delays in deliveries due to third party efforts, such as logistics agencies, import delays or customs management.

6.3 The cost of shipments in the case of a purchase and in national territory is borne by RITA VON provided that the amount of said purchase exceeds 60 euros. The costs of the returns will be borne by the client, except when RITA VON takes over. In case of being ordered abroad, the delivery costs as well as customs and return will always be borne by the customer.

7 INTELLECTUAL AND INDUSTRIAL PROPERTY 

7.1 The User acknowledges that all the elements of the Store and each of the Products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of their contents, and the computer programs used in relationship with them, they are protected by the intellectual and industrial property rights of RITA VON itself or of third parties, and that the General Conditions do not attribute any other right to said industrial and intellectual property rights other than those specifically contemplated therein. .

7.2 Unless authorized by RITA VON or, where appropriate, by the third party holders of the corresponding rights, or unless this is legally permitted, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend , make available, or allow access to the public through any form of public communication of any of the elements referred to in the previous paragraph. The User must use the materials, elements and information that he accesses through the use of the Store only for his own needs, committing himself not to carry out, directly or indirectly, a commercial exploitation of the materials, elements and information obtained through the same.

7.3 The User must refrain from circumventing or manipulating any technical devices established by RITA VON or by third parties in the Store.

8 PRIVACY POLICY

You will find the entire personal data treatment policy in the Privacy Policy, which is an integral part of these General Conditions but which, for simplicity, we have put in a separate document: Privacy Policy. Please read it carefully.

9. COOKIES 
9.1 RITA VON uses cookies in order to improve its services, facilitate navigation, maintain security, verify the identity of the User, facilitate access to personal preferences and follow their use of the Store. Cookies are files installed on the computer's hard drive or in the browser's memory in the folder pre-configured by the operating system of the User's computer to identify him.

9.2 If the User does not want a cookie to be installed on their hard drive, they must configure their Internet browsing program to not receive them. Likewise, the User may freely destroy the cookies. In the event that the User decides to deactivate cookies, the quality and speed of the service may decrease and, even, they will lose access to some of the services offered in the Store.

10. APPLICABLE LAW AND JURISDICTION

These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and with waiver of any other jurisdiction, to the courts and courts of the user's domicile.