March 12: We've emptied the warehouse. Exchanges and returns are not accepted for products included in this promotion.
RETURNS AND EXCHANGES
If for any reason you are not satisfied with your order, or you have not got the size right, you can return it or change the size in the maximum period of 15 calendar days (from the date your package arrives until we receive it back).
SIZE CHANGE OR PRODUCT
The changes of size or product are FREE in the Spanish Peninsula and Portugal.
It's very comfortable! You just have to click on the link below and once you choose the reason for the Return, select the size or the new product you want and, if we have it in stock, a courier will deliver it to you and another different courier will pick up the one you are returning, at no cost..
From any other place (Islands, Ceuta, Melilla and other countries), unfortunately we still cannot offer this service: you will have to make a return and a new purchase.
click this link and follow the steps.
*the order number is composed of RITAS10 + 5 digits, to manage any change or return you must enter the 12 characters
RETURNS
Making a return is very easy. You have several options:
1) A courier will pick up what you want to return at the address you indicate. The cost is €4,95 in the Peninsula (Spain and Portugal) and the shipping cost will be deducted from the amount to be returned.
2) You can take it to any Seur Drop-off point, using the QR code that we will send you. We will deduct €3,50 from the amount to be returned.
click this link and follow the steps
*the order number is composed of RITAS10 + 5 digits, to manage any change or return you must enter the 12 characters
3) If you prefer to send it yourself, at your expense, you can do it to the following address, and we will refund the full amount of the garment or garments as long as it arrives in good condition and within the established period:
RITAVON:
C/ Argensola, 2, 4th floor, office 46
28004, Madrid - Spain
For the Balearic Islands, Ceuta, Melilla, the Canary Islands and the rest of the world, the shipping cost will be deducted from the amount to be returned (the rates appear once you fill in your collection location).
Once the package is received, it is verified that the returned garment is in perfect condition and in its cloth bag, and the corresponding amount is refunded. within a maximum period of 14 days in the same payment method used for the purchase and we will send you an informative email. It may take 48 hours from the time we receive the item until you receive the informative email.
