If for any reason you are not satisfied with your order, or you did not get the size right, you can return it or exchange it at the maximum term of 15 days from the date your package arrives*
*The RITA perfume and handbag perfume are not eligible for exchanges or returns.
SIZE OR PRODUCT EXCHANGES
Size or product exchanges are FREE in mainland Spain and Portugal.
It's very comfortable! You just have to click on the link below and once you choose the reason for the ReturnYou select the new size or the new product you want and You can select different delivery points to drop off your package.
click this link and follow the steps.
From any other place (Islands, Ceuta, Melilla and other countries), unfortunately we still cannot offer this service: you will have to make a return and a new purchase.
RETURNS
Making a return is super easy. You have two options:
1) Click on the link below and once you choose the reason for the ReturnYou can select different delivery points to drop off your package. The return shipping cost is €4,95 and will be deducted from your refund.
click this link and follow the steps.
2) If you prefer to send it yourself, at your own expense, just click on the link below and once you choose the reason for the ReturnYou can choose to ship it yourself and you won't be charged shipping costs.
click this link and follow the steps.
For the Balearic Islands, Ceuta, Melilla, the Canary Islands and the rest of the world, the rates appear once you fill in your return delivery address. The shipping cost will be deducted from the refund amount.
Once the package is received, the garment is checked to ensure it is in perfect condition, and the corresponding amount is refunded. within a maximum period of 14 days We will send you an email confirming your refund to the same payment method used for the purchase, or to a gift card if you preferred. Please allow up to 72 hours from the time we receive your item until you receive this email.
