We extend the period for exchanges and returns for all your Christmas purchases 🎄👑 until January 10 👑🎄, Merry Christmas!

If for any reason you are not satisfied with your order, or you have not got the size right, you can return it or change the size in the maximum period of 15 calendar days (from the date your package arrives until we receive it back).

SIZE CHANGE

The changes of size are FREE in the Spanish Peninsula and Portugal.   

It's very comfortable! You just have to click on the link below and once you choose the reason for the Return, select the size you want and, if we have it in stock, a courier will deliver the new size and another different courier will pick up the one you returned, at no cost..

From any other place (Islands, Ceuta, Melilla and other countries), unfortunately we still cannot offer this service: you will have to make a return and a new purchase.

If you want a product change, you must make a return and a new purchase.

click this link and follow the steps.

RETURNS

Making a return is very easy. You have several options:

1) A courier will pick up what you want to return at the address you indicate. The cost is €4,95 in the Peninsula (Spain and Portugal) and the shipping cost will be deducted from the amount to be returned.

2) You can take it to any Post Office Drop-off point, with the QR code that we will send you. We will deduct €2,95 from the amount to be returned.

3) You can take it to any collection point Drop off Prime, with the QR code that we will send you. The moment you leave the package in one of them, you will instantly receive the refund or store credit. We will deduct €2,95 from the amount to be returned. If it is a size change, when you leave the product you will receive a confirmation message with the new product on its way.

Available in: Madrid, Barcelona, ​​Valencia, Seville, Bilbao and Malaga. 

click this link and follow the steps

4) If you prefer to send it yourself, at your cost, you can do it to the following address, and we will refund the full amount of the garment or garments as long as it arrives in good condition and within the established period:

SHIPIUS (to RITA VON)

C / Tapiceros 1, Modulo K
28830. San Fernando de Henares (Madrid) - Spain

For the Balearic Islands, Ceuta, Melilla, the Canary Islands and the rest of the world, the shipping cost will be deducted from the amount to be returned (the rates appear once you fill in your collection location). 

FINAL AUCTION: NO EXCHANGES OR RETURNS ARE ACCEPTED

In purchases of discounted garments as of August 16, no changes or returns are allowed because it is the final shot of the collection.

Once we verify that the returned garment is in perfect conditions, with all labels and in its cloth bag, the corresponding amount will be refunded within a maximum period of 14 days in the same form of payment with which the purchase was made and we will send you an informative email.