Frequently Asked Questions

Yes we do! If you are not happy with your puchase, you have 15 days from the date you receive it to change your mind.

You just have to fill in this form and send us the garments that you do not want, in perfect condition, with all its labels and original packaging, to the following address:

Rita Von - Nave Shipius

C / Tapiceros nº5, Modulo K

28830 San Fernando de Henares (Madrid) - Spain

Tel +91 162 73 90

Upon receipt, we will refund you with the same payment method you used within a maximum period of 15 days.

For any exchange, you will have to return what you don't want, and make a new purchase.

Shipping is Free for national shipments within Spanish Peninsula for purchases over 60 €. For the rest of shipments you can check the price here! or by entering the address when ordering.

National Shipments national that do not contain any products in pre-order, arrive in 5/10 working days.

The en 15/20 days, although we always try to keep these deadlines shorter. 

If you need your order to arrive earlier, you can indicate it in comments when ordering or write to info@ritavon.es

When your order leaves our warehouse, you will receive an e-mail with the tracking number that allows you to track your order. If you don't receive the email, please check your spam mailbox.

Of course, we will be happy not to include the invoice or the price. Also, if you want, we can add a personalized note. Please indicate it in comments when placing your order, or write to us: info@ritavon.es

Our usual packaging is a recycled cotton bag with our logo, which is perfect for sending as a gift.

We make small productions in ateliers all around Spain: Galicia, Andalusia, Murcia, Toledo and Madrid, among others. #madeinspain

We have prepared a size guide with measurements on the body, so that you can see which of our sizes suits you better.

In addition, in each product, we indicate the measures of the garment so that you can see if it is slim fit, regular or oversize.

Almost all our garments are made in cotton. To make them last longer, we recommend you wash them in cold temperature and use a short spin cycle. It is better to not tumble dry and to not use a dryer, because they usually spoil clothes.

In case of needing special care, we indicate it in the product sheet.

No. You will only find our collections on our website www.ritavon.es, available 24 hours a day every day of the year. From our warehouse in Madrid, we send your orders to Any part of the world.